Refund policy

Last updated October 24, 2026

If ColdStart isn't for you, ask for a refund within 14 days of a payment and we'll refund it in full, as long as you've used fewer than 5 searches since that payment. Email support@usecoldstart.com from the address on your Stripe receipt, or include the receipt number.

• This applies to the Founder plan (monthly or yearly) and to Sprint packs.
• A refunded subscription is cancelled, and a refunded pack's searches are removed.
• After 14 days, or once 5 or more searches have been used, payments aren't refundable. You can still cancel anytime so you're not billed again.
• If something went wrong on our side, like a search that failed or was charged twice, tell us and we'll make it right.

Refunds go back to the original card through Stripe and usually show up within 5 to 10 business days.